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Accessibility statement

We want everyone who visits our website to be able to access the full range of services available, regardless of their skill or technology.

How accessible the site is

We know some parts of this website aren't fully accessible.

What to do if you have problems or queries

If you have any accessibility problems or feedback, please email us at webadmin@durham.gov.uk.

If you need to contact us about any other issues, please use our contact us page.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you're not happy with how we respond, please contact the Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

We are committed to making its website accessible, in accordance with The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Under the Equality Act 2010 we must ensure we do not unlawfully discriminate in our service delivery and make reasonable adjustments for people with disabilities where necessary. We are constantly working to improve the accessibility and usability of our site.

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

    Non compliance with the accessibility regulations

    Information about which areas of the site fail.

    Main site

    • images: some images do not have an alt tag, failing success criterion 1.1.1
    • images in documents: some images / figures do not have an alt tag, failing success criterion 1.1.1
    • elements: objects elements do not have alt text, failing success criterion 1.1.1
    • documents: PDFs are not tagged so are not accessible by screen readers, failing success criterion 1.3.1
    • tables: heading elements are not declared and role=presentation is not used, failing success criterion 1.3.1
    • images in documents: some Word documents contains a non-inline graphic or objects, failing success criterion 1.3.2
    • background colours: some text / background colours do not have enough contrast, failing success criterion 1.4.3
    • zooming: viewport tag is being used to disable zoom, which fails criterion 1.4.4
    • frames and iframes: some do not have a title attribute, failing success criterion 2.4.1
    • links: skip links are broken as there is no anchor link, failing success criterion 2.4.1
    • document titles: some documents have no title failing success criterion 2.4.2
    • page titles: pages titles are not unique, failing success criterion 2.4.2
    • headings: empty headings fail success criterion 2.4.6
    • page language: this is not declared, failing success criterion 3.1.1
    • IDs: some elements have duplicate IDs which cause problems in screen readers, failing success criterion 4.1.1
    • forms: some form controls have blank labels or titles, which fails success criterion 4.1.2
    • images: some alt text is the same as the image's file name, failing success criteria 1.1.1 and 1.2.1
    • images: some alt text contains placeholder text, failing success criteria 1.1.1 and 1.2.1
    • colours: some body or element colours are set, but not all of them, failing success criteria 1.4.3, 1.4.6 and 1.4.8
    • elements: some elements do not contain text or an img with an alt attribute, failing success criteria 2.4.4, 2.4.9 and 4.1.2

    Durham Insight

    • images in documents: some images / figures do not have an alt tag, failing success criterion 1.1.1
    • documents: PDFs are not tagged so are not accessible by screen readers, failing success criterion 1.3.1
    • tables: heading elements are not declared and role=presentation is not used, failing success criterion 1.3.1
    • links: these do not have underlining making it hard for colour-blind users to see them, failing success criterion 1.4.1
    • frames and iframes: some do not have a title attribute, failing success criterion 2.4.1
    • frames: the frame title is the same as the frame src file name, failing success criterion 2.4.1
    • document titles: some documents have no title failing success criterion 2.4.2
    • form field labels: some are not unique or are not enclosed in a fieldset with a legend to make them unique, and fail success criterion 2.4.6
    • outline / border style: the stylesheet makes it difficult to see the dotted link focus outline, failing success criterion 2.4.7
    • page language: this is not declared, failing success criterion 3.1.1
    • images: some alt text is the same as the image's file name, failing success criteria 1.1.1 and 1.2.1
    • elements: some elements do not contain text or an img with an alt attribute, failing success criteria 2.4.4, 2.4.9 and 4.1.2

    Business and Enterprise Framework

    • images: some images do not have an alt tag, failing success criterion 1.1.1
    • images in documents: some images / figures do not have an alt tag, failing success criterion 1.1.1
    • document titles: some documents have no title failing success criterion 2.4.2
    • outline / border style: the stylesheet makes it difficult to see the dotted link focus outline, failing success criterion 2.4.7
    • elements: the element a appears as a descendant of the a element, failing success criterion 4.1.1
    • elements: a button appears as a descendant of the a element, failing success criterion 4.1.1
    • elements: an end tag a violates nesting rules, failing success criterion 4.1.1
    • elements: some elements do not contain text or an img with an alt attribute, failing success criteria 2.4.4, 2.4.9 and 4.1.2

    Business Geography (Business and Enterprise Framework)

    • images: some images do not have an alt tag, failing success criterion 1.1.1
    • tables: heading elements are not declared and role=presentation is not used, failing success criterion 1.3.1
    • zooming: viewport tag is being used to disable zoom, which fails criterion 1.4.4
    • outline / border style: the stylesheet makes it difficult to see the dotted link focus outline, failing success criterion 2.4.7

    Content that's not within the scope of the accessibility regulations

    • PDFs/documents (pre September 2018): PDFs or other documents published before 23 September 2018 or documents that are not essential to providing our services
    • pre-recorded audio and video published before 23 September 2020

    How we test the site

    We re-assess a website or system for accessibility whenever it undergoes a major modification.

    Main site page content is checked every time it is updated.